The Pinocasino VIP Club awards 1 Comp Point for every €30 wagered in real money on slots. Comp Points build toward five levels, and progress never resets. Higher tiers provide larger minimum loss-cashback percentages, lower cashback wagering multipliers and additional rewards.
| Tier | Entry requirement | Cashback | Benefits |
|---|---|---|---|
| Bronze | 3,600 CP | Up to 12%–20% loss cashback with x13 wagering | Entry-level tier reached automatically through Comp Points; standard withdrawal limit |
| Silver | 8,000 CP | Up to 14%–20% loss cashback with x11 wagering; minimum 14% | 200 free spins on reaching the level, birthday gifts and a 25% reload up to €100; standard withdrawal limit |
| Gold | 15,000 CP | Up to 16%–20% loss cashback with x9 wagering; minimum 16% | €200 on reaching the level, personal VIP manager, 30% reload up to €150 and personal withdrawal limits that can be unlimited |
| Platinum | 27,500 CP | Up to 18%–20% loss cashback with x7 wagering; minimum 18% | €500 on reaching the level, VIP tournaments, 35% reload up to €350 and personal withdrawal limits that can be unlimited |
| Diamond | 75,000 CP | 20% loss cashback with x5 wagering | Surprise level-up gift, 50% reload up to €500, VIP tournaments, personal manager and personal withdrawal limits that can be unlimited |
Birthday and major-event gifts begin at Silver, personal VIP management begins at Gold, and VIP-only tournaments become available from Platinum.
Deposits are instant, and Pinocasino does not charge deposit or withdrawal fees. Third-party payment providers may apply their own charges. Some e-wallet withdrawals can take up to three days, depending on the method and verification status.
| Method | Minimum deposit | Maximum deposit | Deposit time | Withdrawal availability or time | Pinocasino fee |
|---|---|---|---|---|---|
| Visa | €20 | €4,000 | Instant | Not specified | Free |
| Mastercard | €20 | €4,000 | Instant | Not specified | Free |
| Maestro | €20 | €4,000 | Instant | Not specified | Free |
| Neteller | €20 | €40,000 | Instant | Not specified | Free |
| Skrill | €20 | €4,000 | Instant | Not specified | Free |
| Paysafecard | €20 | €4,000 | Instant | Withdrawals not available | Free |
| Zimpler | €20 | €4,000 | Instant | Not specified | Free |
Neosurf and several other e-wallets are also supported, although their individual limits are not published in the supplied payment details. Pinocasino does not publish clear support for cryptocurrency payments.
The minimum withdrawal is €20. Standard withdrawal limits are €2,500 per day, €7,500 per week and €15,000 per month. VIP members at Gold, Platinum and Diamond can receive personal withdrawal limits that may be unlimited.
KYC and verification steps
- Prepare a valid photo ID: a passport, national identity card or driving licence can be used to verify your identity.
- Provide proof of address in the form of a bank statement, utility bill or official government letter issued within the previous three months.
- Send the requested documents through the verification process or contact support@pinocasino.com for assistance.
- Wait for the documents to be checked. Processing time varies according to the payment method and verification requirements.
- Complete verification before the withdrawal is released. KYC applies to withdrawal requests and account verification, and is mandatory before withdrawals above €2,500. Full KYC may also be requested before the first withdrawal or once deposits reach approximately €150 in Germany.
The welcome package is divided across the first three qualifying deposits and provides up to €500 in bonus funds plus 150 free spins. Each welcome deposit requires at least €20.
| Offer | Reward | Minimum deposit | Wagering requirement | Relevant games or timing |
|---|---|---|---|---|
| First Deposit Bonus | 100% up to €150 plus 150 free spins | €20 | 40x | Slots; free spins are for Sweet Bonanza |
| Second Deposit Bonus | 75% up to €150 | €20 | 40x | Second qualifying deposit |
| Third Deposit Bonus | 100% up to €200 | €20 | 40x | Third qualifying deposit |
| Daily Cashback | Up to 20% daily, capped at €1,500 | Not specified | 15x | Credited daily according to the previous day's losses |
| Weekly Reload (PINOLOAD) | 25%–50% up to €100–€500 according to VIP tier | €20 | x10–x30 | Available every Thursday |
| Mystery Cases | COMMON, RARE or EPIC cases worth up to €3,000 | €30 | Not specified | Deposit-based gamified cases |
The PINOLOAD percentage, maximum reward and wagering requirement vary by VIP level. Mystery Cases also use different deposit thresholds: COMMON begins at €30, RARE at €100 and EPIC at €200.
Customer support channels
| Channel | Availability | Languages | Details |
|---|---|---|---|
| Live chat | 24/7 | Multiple languages | Usually instant and the fastest option for general questions |
| 24/7 | Multiple languages | support@pinocasino.com | |
| Help Centre and FAQ | Available anytime | English as the primary language | Covers bonuses, payments, technical issues, accounts, verification and withdrawals |
Support is available in English, German, Spanish, Finnish, Hungarian, Norwegian, Polish, Italian, Czech, Greek, French, Slovenian, Dutch, Arabic, Croatian and Slovak.
Players log in with their registered email address and password. Two-factor authentication can be enabled for additional protection. If the password is forgotten, the password-reset page can be used to set a new one, or support can be contacted at support@pinocasino.com.
- Cashier: manage deposits and withdrawals.
- Bonus area: view and activate current bonus offers.
- Game history: review previous games and transactions.
- Responsible Gaming settings: manage session and reality-check limits.
Pinocasino uses standard session handling and does not specify an automatic logout feature. Live chat and email assistance are available 24/7 for account-access problems.
Mobile experience
Pinocasino does not offer a separate app for Android or iOS. Instead, its fully responsive and PWA-capable website runs directly in mobile and tablet browsers without requiring a download.
The mobile browser version covers the full feature set, including games, bonuses and account tools. The desktop browser provides access to the same games, promotions and account features.
Pinocasino is restricted to players aged 18 or older. Age confirmation is required during registration, and KYC verification supports the age-checking process. Winnings are not paid to underage players.
- Deposit, loss, wager and session limits
- Hourly reality checks
- Cooling-off options
- Self-exclusion by emailing support@pinocasino.com
- Parental-control filters such as Net Nanny
- Links to independent gambling-support organisations
Independent help is available from GamCare at 0808 8020 133 in the UK, free and available 24/7, and from Gambling Therapy at gamblingtherapy.org. Other support and blocking resources include GamAnon, Gamblers Anonymous and BetBlocker.
- GamCare: https://www.gamcare.org.uk
- Gambling Therapy: https://www.gamblingtherapy.org
- GamAnon: https://www.gamanon.org.uk
- Gamblers Anonymous: https://www.gamblersanonymous.org.uk
- BetBlocker: https://www.betblocker.org
About Pinocasino Casino
| Feature | Details |
|---|---|
| Casino | Pinocasino |
| Bonus | First Deposit Bonus: 100% up to €150 + 150 Free Spins; Second Deposit Bonus: 75% up to €150; Third Deposit Bonus: 100% up to €200; Daily Cashback: Up to 20% daily, capped at €1,500; Weekly Reload: 25%–50% up to €100–€500; Mystery Cases: COMMON/RARE/EPIC cases worth up to €3,000 |
| Offer | Casino, Live Casino, Sports Betting |
| Payment Methods | Visa, Mastercard, Maestro, Neteller, Skrill, Paysafecard, Zimpler |
| Language | German |
| Target Audience | Players from Germany |
| Mobile Usage | Browser-based on smartphone and tablet |
| Focus | Bonus, game selection, flexible payments |
Games Pinocasino
